[Resolved]  Samsung — Samsung Smart TV

My Samsung Smart TV Panel got complaint during the warranty period and registered a complaint with the customer care.

Complaint No: [protected]

But since a replacement panel for that model is not available with them, Samsung is offering a refund but just around 60% of the cost of my TV.

I've paid additional amount for getting extra 2 year warranty in addition to the 1 year normal warrant given.

If you would have replaced the faulty panel I would get my TV working back. But it is the problem at your end that the replacement panel is not available. And now because of an issue at your end, and by refunding partially, you are asking me to spend additional amount for buying a new TV. Why should I take burden on me due to an issue at Samsung.

Within a warranty period you are liable & committed to replace my panel, in case it got complaint, and get my Smart TV in a working condition. If you can't fulfill that commitment, you should provide me an equal compensation.

So either my Smart TV back in a working condition or a full refund would be a justice.

I've been a proud owner of Samsung Product of varying ranges for many years and such a bitter experience is for the first time and such responses from Samsung may take away my confidence from choosing your products in future.

So expecting a positive response in this matter