Samsung — samsung smart tv - new bought and issues within 15 days

Samsung — samsung smart tv - new bought and issues within 15 days

S Sonicfeedback from Bengaluru, Karnataka

- on the day of purchase tv, the new tv had to be replaced with 2 nd piece because the 1st one was a faulty tv of same model. - within 2 weeks of purchase the samsung tv (New replaced one) started giving issues. We raised the concern with ceo desk but there was no response or investigation. Service desk could not figure out the issue since tv started working after 4-5 days and the issue was ignored. - samsung customer care has blocked our nos. Since the 1st issue was raised. On dialing the samsung customer care no. It just disconnects the call and thus for days we are unable to raise issues on calls. Great way to avoid complaints being registered. - currently since 31st august 2020, tv has stopped working. Now they want to replace motherboard of the new tv just after 2 months of purchase. Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd Sep 11, 2020 Updated by Sonicfeedback Hello Team, Please help if you can. Unable to post here the no and email id.The email reference no. is [protected]. Miss S is looking at the issue from Samsung side and the extn number she has provided is not available extn 41279. There is a call every 2 days from your team explaining they are looking at the issue and we cannot reach out further to anyone is Samsung support. Samsung customer care has blocked our nos. since we had reported the 1st issue with in 15 days of buy the TV. There is no proper communication from your team and no way to reach out to anyone in Samsung. Pathetic customer service from Samsung, a brand which we unfortunately trusted. Now we definitely feel cheated. Looks like a good way to dispose defective, under-tested, poor quality products to vulnerable customers. Regards. Sep 15, 2020 Updated by Sonicfeedback Hello Team any updates!!
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