Samsung — samsung tab s6 lite (lte)

Address:

215,2-2-1137/7/A/1, New Nallakunta, Hyderabad.

I had purchased samsung galaxy tab s6 lite through samsung online store and was was delivered on 20/08/2020. I received the defective item. Immediately on 22/08/2020 i had booked online appointment on 22/08/2020 vide ot007 at ratna electronics, hyderabad for taking the system to service centre. To my surprise, even after getting confirmation, when i went to service centre, it was closed. Hence on 24/08/2020 i had again booked online appointment vide token number ot005 at ratna electronics, hyderabad. After taking pictures of the tab i was given a bill number [protected] and told to contact toll free number[protected] for doing the needful. To my utter surprise, when i contacted the toll free number, i was asked to contact the service centre only for replacement. Your company authorities are taking me for a ride and i being a lady not able to go from place to place. Since your company has given me a defective set, your will fully agree with me that it is your duty to replace it with new one. Moreover, only after taking the tab to the service centre, i was given to understand that it is broken one. Hope you will do the needful immediately and replace it with a new one immediately and not trouble innocent lady customers. Kindly act immediately