Samsung — samsung tablet s6 - faulty device -

Address:

Mumbai

From: arman
Sent: sunday, july 19, 2020 10:43 pm
To: bd. [protected]@samsung.com
Subject: urgent attention : faulty samsung tablet s6

Sir

Please share the update on my defective tab. It's been a while.

This is putting me through a lot of inconvenience.

I need a replacement for the faulty tab. I have shared all videos with the engineer.

Kindly share the details of the ceo or legal department.

Please respond to this email.

Kind regards
Arman

+[protected]

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From: arman
Sent: monday, july 13, 2020 11:05 pm
To: bd. [protected]@samsung.com
Subject: re: faulty samsung tablet s6

Hi mr. Park,

I would at least expect a response from you due to this terrible experience.

If you are too big or busy to look into this then can you share the coordinates of a senior person i can speak to or share the details of your legal team.

Kind regards
Arman

+[protected]
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From: arman
Sent: friday, july 10, 2020 10:48 pm
To: bd. [protected]@samsung.com
Subject: re: faulty samsung tablet s6

Hi mr. Park,

I have resubmitted the faulty s6 tablet to vigilant service center at malad west, mumbai 400064 (Attached) i have also submitted 2 videos to the engineer which clearly has the recording of the samsung s6 switching off on its own and issue with the power button. The service manager at the store has also seen the videos of the faulty s6.

This experience with samsung is very traumatic and making a person to go out several times during covid19 due to the faulty tablet.

Please issue a new samsung s6 tablet or refund my entire money.

Kind regards
Armando de braganca
Mumbai+[protected] / [protected]

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From: armando de braganca
Sent: wednesday, july 8, 2020 5:22 pm
To: bd. [protected]@samsung.com
Subject: faulty samsung tablet s6

Hi mr park,

Sub : new samsung tab s6 faulty

I have purchased a new samsung tab s6 for inr 59, 900 on 26th may 2020. Within a few days the screen started going off on its own and the power button needed to be pressed 3 to 4 times to come on.

I had informed the infinity mall manager, malad west, mr swapnil that this was the issue and he asked me to get the tab to the store. When i got it to samsung smart café (Ssk retail) the person updated the software and assured me that the display will not go and the power button will be fine.

The issue with display and power button continued and i informed again the store manager, mr swapnil. He wanted me to get it back to the store to format. This being a new tab i suggested to take it to the right person in service center so that the properly trained person can have it checked.

At the service center, malad west, mumbai, india it was for 2 days. The engineer mr sahjad, said he did a samsung self test and found is fine. Service request number [protected].

Again once i came home there was the same issue of display going off on its own and power button.

I have had and current have several samsung products phones, firdge, ac, tablet, micro but have never faced a challenge however this experience has been extremely bad when a new product is have so much issues and is not being replaced.

This is a very bad situation running from place to place to get a resolution during covid-19. This is not safe and healthy for any human being.

This buy has been very traumatic and terrible experience with samsung. My sincere request is to have the s6 tab replaced.

Arman
+91 [protected]
[protected]@hotmail.com
Malad west, mumbai 400064, india