Hello Team,
My Samsung Fridge Model number is RT28R3744S8/HL. On 8th June 2022, I had contacted Samsung Customer care as I was hearing too much noise from fridge, but their was no cooling issue. Samsung technician had visited my place on 9th June 2022 evening and troubleshooted the issue by accessing the fridge and left my premises at around 5.30 PM. Around 10 PM of same day we noticed reduced cooling in fridge, and on 10th June 2022 around 7 AM we found milk and other things which were stored were rotten.
So I had called the customer care again on 10th June 2022 and raised the issue on Zero Cooling and had asked for some supervisor to look into this issue as the fridge was working very well in cooling and after technician accessing the fridge we noticed zero cooling.
Contacted customer support and local authorized dealer - Venture Power Solutions 553/9 TKM Road, Muthuraja colony, Chengalpattu - 603001 many times but no response. Hence had escalated my complaint to samsung support CEO team.
DEEPU SASINDHRAN (deepu.[protected]@partner.samsung.com) from Samsung team had contacted me and said I need to pay around INR 4000 as motherboards has to be replaced. My question is how come the fridge was working very well before the technician visit and how come suddenly it will go to zero cooling, So its a fault on samsung side and SAMSUNG needs to rectify the same. Below is his mail response,
Dear Mr. Janakiraman Neelakandan
Greetings of the day!
This is in regards to your complaint for your Samsung Model number RT28R3744S8/HL bearing serial xxx.
On the basis the inspection carried out by our Service Engineer, your unit requires repairs.
As your product is now out of warranty, repairs would be carried out on chargeable basis. As per repair estimate shared by the Service Centre, the repair estimate is Rs 4201/-
AS discussed we can provide 25% discount on repair as one time support
We further request to give your consent for repairs, so that we can proceed further on it.
Thank you
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