[Resolved] Samsung — Samsung TV | |||
I bought last month a 32 inches Samsung LED TV from one of the shop in Western suburbs. When the person from Store came to install TV he broke the screw and within a day it got damaged so I raised a complaint with Local vendor and he said he will send Samsung person at my place and the reference number was [protected] and the Samsung person visited our residence and took the pictures and next day he called up and said to speak with Dealer as its his fault and wont get repaired. So I spoke to Vendor from where I purchased the TV and he said he will replace the TV within few days. So waited for few days to get call from the Vendor but he never called up and when I started calling him for the same or my dad called him up, the vendor started threatening us and said will not replace or repair the damage TV. Name of the store : Gala Electronics Name of the Vendor : Prakash Vora and Paresh Vora Location : Hanuman Nagar, Kandivali East, Mumbai - 400101. Requesting to do the need ful and get it replaced or repaired. Team can reach me on : [protected]@gmail.com or [protected] Was this information helpful? | |||
Aug 11, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 25, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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