[Resolved]  Samsung — SAmsung TV Repair - Mumbai CSC

My Samsung TV had a problem in February 21 and lodged complaint no FB21.216
The authorized service centre CSC in Mumbai collected the TV for repair and came back with 2 repair options
1. Option 1 - Change a minor component – with 6 months warranty
2. Option 2 – Change the motherboard – with 1 yr warranty
I selected option 1 and the mother board was replaced.
The TV again developed a problem in Apr 21 & on April 13th I sent a message to the technician Sh Rohit to come and collect the TV.
The technician informed that he was out of station. On calling the CSC support centre, I was informed that the service centre was also closed due to COVID.
I have been calling since the last 10 days on the anticipation that the CSC has opened post Covid & the CSC now informs me that the warranty has expired as it was only for a period of 3 months. On checking the bill I find that the guarantee slot has not been filled.
Request your intervention in
1. Repair of the Samsung TV
2. Ensuring that customers are not misled while undertaking repairs at an authorized centre.
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Aug 18, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 13, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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