My Samsung TV had a problem in February 21 and lodged complaint no FB21.216
The authorized service centre CSC in Mumbai collected the TV for repair and came back with 2 repair options
1. Option 1 - Change a minor component – with 6 months warranty
2. Option 2 – Change the motherboard – with 1 yr warranty
I selected option 1 and the mother board was replaced.
The TV again developed a problem in Apr 21 & on April 13th I sent a message to the technician Sh Rohit to come and collect the TV.
The technician informed that he was out of station. On calling the CSC support centre, I was informed that the service centre was also closed due to COVID.
I have been calling since the last 10 days on the anticipation that the CSC has opened post Covid & the CSC now informs me that the warranty has expired as it was only for a period of 3 months. On checking the bill I find that the guarantee slot has not been filled.
Request your intervention in
1. Repair of the Samsung TV
2. Ensuring that customers are not misled while undertaking repairs at an authorized centre. Was this information helpful? |
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