Samsung — Service

Address:

Kolkata, West Bengal

IHave purchase one samsung micro oven model no(solo mw73ad) on 03.01.14 from reliance digital retail store.start button on micro oven are not properly functioning.i complane to your costumer care center (complane no [protected]) yesterday your engineer visit my house and tell your product damage by cockroach.so it is chargeable or rs 2000 for parts plus service charge for repair rs 300+vat.but he cont see me any prove for cockroach.i think he just tell lie.
But now i have question to you i am the loyal customer of your brand it is foolish for me? all of my home appliance are sum sung we can not expect such service from your company. i have read all of your warranty condition and i have not found any where there is no warranty for cockroach damage.(though i have not believe it that cockroach damage it)because your engineer cant given any prove for that .
the original purchase price of this product was rs 5400 and with in 6 month repair charge 2000+300+vat.how funny is.
please suggest me what to do.
rs 2300 is not meter but meter is on your company reputation.i think your reputation is more that rs 2300.
several time i contact with your customer care by phone, by live chat
but i am very sorry that no one give me the proper solution
they believe only your engineer voice but i think he tell lie they not believing me.in this regard i am telling you that it is one side justis.one side justis not accepteable.
i hope you solve my problem
waiting for your quick reply
regards
debasis khan
ph no [protected]
complane no-[protected]