Samsung Service Center, Ameerpet Hyderabad — stay away from this company

Address:

Hyderabad, Andhra Pradesh

I HAD SAMSUNG GALAXY 3 CELL PHONE, WHEN THERE IS A PROBLEM WITH NO IN CUMING AND OUTGOING CALLS WERE NOT WORKING IT WAS SHOWING ERROR AS EMERGENCY CALLS ONLY EXCEPT THAT THERE IS NO ANY PROBLEM.

WE VISITED THE SAMSUNG SEVICE CENTER AND HANDOVER THE CELL PHONE. OVER PHONE THEY INFORMED THAT MOTHER BOARD HAS TO CHANGED, WE HAVE TOLD THEM WE WILL CONFIM SHORTLY.

NEXT DAY THEY CALL AND INFORMED THEY HAVE CHANGED THE MOTHER BOARD AND FOR WHIHC I HAVE TO PAY RS.8000/-.

WE ARGUED THAT WITHOUT OUR CONFIRMATION WHY THEY HAVE CHANGED THE MOTHER BOARD, LATER ON VENKAT (EMPLOEYEE OF SOMSUMG SERVICECENTER WHO MADE CALL FOR CONFRIMATION BY PHONE) HAS EVEN CONFIRMED BEFORE HIS MANAGER THAT WITHOUT OUR CONFIMATION THEY HAVE CHANGED IT. LATER ON VENKAT CHANGE HIS VERSION NOT HE WAS TELLING THAT WE HAVE CONFIRMED THAT WHY THEY HAVE CHANGE IT.

NOW THEY HAVE INFORMED THAT THEY HAVE REPLACE IT WITH OLD MOTHER BOARD.

NOW THE CELL PHONE IS NOT AT ALL WORKING, WHEN WE HAVE GIVEN THE CELL FOR SERVICE THAT TIME CELL WAS VERY MUCH ACTIVE, ONLY PROBLEM WAS INCUMING AND OUTGOING CALL WAS NOT GOING ..

NOW THEY TRYING TO HANDOVER US DUMMY PHONE, WHIHC IS NOT AT ALL WORKING, HENNCE WE HAVE NOT TAKEN THE PHONE.