Samsung Service Center — Customer Complaint

Hello. First of all, I would like to state that I tried to find contact information on the web that I can transmit my bad experience that I lived today in one of your offices in Turkey. If it is not the correct address, please let me know about it. I just bought a smart phone, and realized that there is a technical problem about its screen. I went to the authorated service located in Kayseri province to ask about it. They told me that they recorded the phone and that the phone will be changed with a new one since the problem was not my fault. I called today to be sure that there is no problem with the process and they told me that since the invoice was not scanned the phone was not sent for change. They did not inform me that the process has stopped because of the absence of invoice, which prolonged the time for me. I asked them to give me a phone temporarily to compensate the time that I will have without a phone. I expected them to at least give an apology about their inappropriate behavior but they were not even aware of their treatment that made me disappointed. Please take it into consideration. Have a nice day.