Samsung Service Center — DEFICIENCY IN SERVICES

Address:

Chennai, Tamil Nadu

1.I had purchased a Samsung mobile G355-White-Core 2-1.1 IMEI no [protected] from Sangeetha Mobiles Avadi on 12/12/14. 2. On 05 /3/14 I went to Service centre at Ambattur with a complaint that the charging unit is not working. 3. I was told that once factory settings are restored the same will work. 4. Subsequently after 2 1/2 hrs the same was returned showing the charging symbol. at home to my horror I realised that though the charging symbol is visible, the set was not charging.The charger was found to be alright with a different mobile. 5.Mr Venkateshan the Service centre Manager when contacted on 06 Mar 15 at 1005 hrs without listening to a word hung up saying a word hung up saying " I am busy". 6.If this is the attitude of the Manager, no wonder his staff were even refusing to acknowledge the defect till I proved them wrong using their own handset and after revealing my identity as an Army Officer.. 7. I have registered my complaint online ---Reference no [protected] Kindly help---Colonel R Srinivas..(The mobile handset is in the name of my wife Sandhya)---(-My contact no-[protected])