Samsung Service Center — Faulty refrigerator | |
Bought a two door Refrigerator RT33HTRYASA from your dealer Chroma at Juhu Mumbai on 15th
Aug which was delivered on 17th. On the 18th when the demo was done it was observed the temperature light in front of the door is not lighting, so next day a service staff attended to rectify but was helpless. and after two days an engineer Mr Sami attended and inspected and said that a part has to be replaced and it will take few days . and in return Samsung will extend the warranty period to 18 months from 12 months, if not we will replace you Refrigerator.
Mr Sami assured that the part would be replaced in three days, but since then there has been no call received of keeping me posted and keeping me under tension and making me feel sorry for investing in Samsung.
PLEASE ARRANGE TO REPLACE A NEW REFRIGERATOR.
FYI On that day I had also purchased an 1, 5 split AC . which it yet to be installed. Was this information helpful? | |
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Samsung India customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Dear Sir / Madame
Finally, The long awaited Exchange Refrigerator was received on the 11th of Sept, hope it works well and will make me forget all the Trauma which you'll made me go through, specially for not updating the day to day situation by mail.
Lastly, awaiting to hear about the extended warranty which I have requested as a compensation for the stress and tension gone through.
Finally, The long awaited Exchange Refrigerator was received on the 11th of Sept, hope it works well and will make me forget all the Trauma which you'll made me go through, specially for not updating the day to day situation by mail.
Lastly, awaiting to hear about the extended warranty which I have requested as a compensation for the stress and tension gone through.
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