Samsung Service Center — Harassment given by Samsung service center

Address:

Amritsar, Punjab

Hi Sir, I am using handset of samsung E7 that i bought on 14-Feb-2015... display of my handset was broken on 12-May-2015 and i gave my handset to Samsung service center to Repair, address ( Samsung Service Center Nehru Shopping center Lawrence Road Amritsar - 143001)... and the representive of the Service center asked me to wait for 1 or 2 days on daily basis as they didn't have display of white color and having of black color, on 19-May-2015 i came to know that they have received the display of the handset but on next day they told me that series of display is not matching with handset and handset is not getting start... My 1st Ques: The person who ordered the display was so illiterate or educated who had never seen the series and ordered the display to the company, after this they gave me the time of 2 more days to wait. After that when i called them on 23/05/2015 then again they told me to wait for 2 more days and when i reached at the office at 6.50pm then they asked me to wait as they had submitted the handset to other service center which is at Batala Road Amritsar... When i asked to give my handset back they said Ok... after that i asked for the display with black color and told them to give me black body of handset and i will buy that also... then after 15 min they asked me to take my handset from Batala Road as it was ready .. My 2nd Ques: did they receive the display in 5 min and also changed the same in a min and called the lawrence road service center... What the rubbish service they are providing? They harassed me for 10 days as i believe they had the display in their center and they intentionally did this all... even i had already paid 8500 to them for display... EMI for my handset: Sim 1: [protected]/01 Sim 2: [protected]/01