[Resolved]  Samsung Service Center — Horrible customer service

Address:	122002
Website:	www.samsung.com/in/home

Why is it that the customer service reps from samsung sound like i am talking to a machine? They are so rudely following a script that they ignore all my replies and continue reading their script. This has happened far too many times. Everytime i have tried to complain to samsung that their service engineers are careless, and put grime and dirt on the walls, the cs department completely ignored what i said and asked if the product is working fine. Over and over again this same issue has happened. Am i the only one having such difficulty dealing with such bad customer service from samsung? It is like the cs department has been turned into zombies, they just don't seem to hear what the customer is saying to them anymore unless it fits into some written script given to them.

What is worse, they take no responsibility for when their own engineers and service reps damage the product. They ignore all such complaints. It is ridiculous.

The samsung "email to the ceo office" service is a pathetic joke. You don't feel better talking to the cs representatives, infact you feel more frustrated, as if they are simply not interested in understanding what you are saying.

Customer service should have some care for the customer, but samsung seems to have forgotten this!