Samsung Service Center — Horrible Service

Address:

Bangalore, Karnataka

I have a Samsung single door refrigerator. Recently I faced a problem (i.e leakage of coolant gas inside freezer). So I requested for immediate service via Samsung Customer Care on Saturday (22nd Aug, 5:00 Pm). Customer care representative ensured me that the issue will be addressed by the nearest service center within 24 hours. Then I get a call from J.P Nagar, Bangalore Samsung service number saying since they will be closed on Sunday, Issue will be addressed by them on Monday. I agreed and made arrangements such a way so that if the service center visits on Monday then I will be available. On Monday no service center guy showed up, I called them back to follow up no one answered (Tried a couple of times). When I received no response I gave up, then service center people call me after 5 days just when I am about to leave for office. When I said I wont be available then they just cancelled complaint. Also behavior of service center people was very rude too.