Samsung /service Center — Refrigerator

Address:

784104

ProblemTitle Same problem presisting after repairs
Complaint/QueryDetails This complaint is against SAMSUNG.My double door invertor refrigerator(just 14 months old) which stopped cooling and a complaint was registered on 6 Oct 15.The technicians visited the next day and without proper inspection they suggested that either the compressor or the PCB was faulty. Next they showed up only on 12 Oct and changed the compressor and charged me for service and gas filling.The fridge was still not working the next day.In the meantime I kept giving calls to their call centre on a daily basis and also wrote to them to send me more experienced technicians. In the mean time the service centre asked me to get my fridge to their service centre in the city (many km away) at own expense.I did not agree to it because I was not happy with the technicians who had come here as they did had not even inspect the machine properly. The company call centres told me that the company would bear the cost for taking it to the service centres then they told me that they would bear 50% cost and some time they will bear no cost. They till date have not sent a senior technician and I was not willing to take my fridge to the service centre as it had not been even attended to properly at my home.The company is in touch with me but it''s 21 Oct today and my fridge is still unserviceable. This is not expected from a company like Samsung which can not give after sales service to costly refrigerators. It''s so difficult for me. My problem should be resolved soon.