[Resolved] Samsung Service Center — Samsung mobile display suddenly blast

grbhaga

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600091

I bought Samsung Duos 2 Mobile (Music) device on 20th Oct 2014 in Jayachandran Shop, Tnagar, Chennai.

I was charged the device in my home and suddenly there was a blast sound came from the phone and the phone display (inner glass) got broken and the screen ink was splatter over the screen.

I was taken it to the service center, chennai (near valluvar kottam) this Monday and asked them to change the display they said it was a physical damage and not cover under warranty and the cost of the display will be comes around 1270 Rs (but the actual cost of the phone is 1550). My question is why this will give the warranty card and what is the use of the card. What is meant by Warranty?

The samsung service center is totally waste. They are just cheating the peoples in the name of free service.

Don't buy Samsung products..

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Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 28, 2015

Updated by grbhaga I bought Samsung Duos 2 Mobile (Music) device on 20th Oct 2015 in Jayachandran Shop, Tnagar, Chennai. I was charged the device in my home and suddenly there was a blast sound came from the phone and the phone display (inner glass) got broken and the screen ink was splatter over the screen. I was taken it to the service center, chennai (near valluvar kottam) this Monday and asked them to change the display they said it was a physical damage and not cover under warranty and the cost of the display will be comes around 1270 Rs (but the actual cost of the phone is 1550). My question is why this will give the warranty card and what is the use of the card. What is meant by Warranty? The samsung service center is totally waste. They are just cheating the peoples in the name of free service. Don't buy Samsung products..

Verified Support

Nov 05, 2015

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the contact details along with the complaint ID.

Thanking and assuring you our best services always.

Regards,
Jitendra Singh
Samsung Customer Service Team.