Samsung Service Center — Window 7 Home premium pre-installed has been stolen

Address:

Junagadh, Gujarat

Dear Team, I have purchased a laptop online from flipkart with pre-installed window 7 home premium in it. After approximately 2 year span, my laptop has screen flicker problem therefore, i have contacted samsung service center online for resolving the issue. It was not possible by support team to resolve it online hence, They have given me address of junagadh, rajkot and ahmedabad which where located at 80kms, 160kms and 400kms from my home place. I have visited all this places for getting my laptop repair but, the service center was already closed by samsung company. After many follow up i found samsung service in ahmedabad where i have given my laptop for repairing. I have told them about my screen flicker issue and CD drive problem. The technical told me that there is a problem in screen and CD drive, You have to replace both of them to resolve this issue. I have paid approx. Rs 10, 000/- for both the thing to get repair. But still the issue of screen flicker was not resolve. I have contacted the samsung service center once again and told them that the issue is still not resolve. They checked my laptop once again and told me that their is a problem with motherboard you have to replace the same to resolve this issue. They have replace my motherboard and asked me to pay the difference amount. I have paid the same and resolve the issue. But, After few month i faced new problem "This copy of window is not geninue". I have contacted Microsoft for this issue they told me that this window 7 professional is been installed at your PC that why you are facing this problem. I was shocked how could "window 7 home premium" automatically changed to " window 7 professional service pack 1". Then i realize that i have given my laptop for repair they may have done this mischief. I was already faced lot of problem earlier with samsung service center and still facing the same. I request this forum to help you resolving this issue at your earliest and getting reimbursed for all the expenses and service pack purchasing cost. Thanks & Regards, Chandrakant Gohel [protected]