[Resolved] Samsung — service pending since 17 days and pathetic response from customer care

Manas A Tripathi

Address:	Samsung India
Website:	samsung.in

-my tv went off on 29th july 2020
-complaint was filed by the company on 31st july.

Complaint no. [protected]

-technician visited within few days and said it will be repaired in 2 days.
- 2 days later technician says it will take another week
- after which he says it will be done today with guarantee
-no update is done yet. No service done today.

-samsung customer care personnel ravinder singh and navjot promised a callback within 6-7 hours but no callback received.
-they are not letting me talk to senior and kept repeating the words "you will get a callback".
-navjot has kept the call on mute since 20-30 minutes waiting for me to disconnect.
-technician assigned is not shared with me
-no contact details available apart from pathetic customer care.

Problems
-promised service is not delivered.
-elderly people are having problem at home who used to watch tv for entertainment
-my connection charges are waste because there is no tv to use connection.
-my health is at risk because of this pathetic service.

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Aug 7, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd