Samsung — Service request:[protected]

Address:

[email protected]

Hi Samsung Team,
This is with regard to my Samsung Wondertainment 50 inch TV that i purchased on 6th August 2020. On 2nd Dec 2021, the TV wouldn't turn on... On inspection by the Samsung service personnel, we were told that the panel had gotten spoiled. We were also told that because the panel comes with a 24 month warranty, the panel would be replaced free of cost within the next 5-10 days time. On 10th Dec, we got a call from the Service Desk stating that the service request has been declined due to non-availability of the panel and a refund of 38000 would be provided as compensation. How am I, as a customer, responsible for you not being able to arrange a spare part that is still covered under warranty.
I purchased the TV for Rs.45, 999/-, and spent an additional Rs.2, 500/- for the wall mount stand... Going by the company warranty standards, I should have still been able to have a fully functioning TV as of today. But because of a shortcoming on your behalf, I will have to shell out an additional 15000 rupees for a similar TV.
There were umpteen TV brands in the market that offered latest technology TVs at a much lucrative price...but we chose Samsung over all of them because Samsung is known to be a premium brand with a top notch Post - Sales Customer Service record. I have lived in the US for over 6 years and have used Samsung appliances at my residence...and I was in awe of their Customer Service. A similar situation in the US would have given me a brand new 50 inch TV at no additional cost along with an apology letter by now. I completely understand if you cannot match up to that high level of Customer Service, but the least I expect from you would be a complete refund of Rs.45, 999/-, so that I can go for a new 50 inch Samsung Crystal Series... Looking forward to your response.

Regards,
Naveen Shet K
[protected]@gmail.com
+91 [protected]