Dear Sir,
I have purchased Single door Samsung refrigerator with model number RR20R182XU8/HL on 12th January 2020. 1 year product warranty has expired.
Problem with the machine is cooling is not happening.
I raised an service request. Technician visited our home and said that there is a gas leakage problem and we have to pay 2200+400 service charge for the repair. and also this problem has come due to electrical fluctuations.
My first question is - this machine is stabilizer free. how come issue came?
- we have washing machine, oven and other electrical items in the house. How come issue only to this refrigerator?
- we used Godrej Refrigerator for almost 10years without any complaint.
How come issue arises in Samsung refrigerator within 1 year 9 months?
- we are middle class people. How can I bare this charge?
I politely request you to waive off the charges for the service. Was this information helpful? |
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