[Resolved] Samsung — Spare not available and no commitment from service centre for a warranty period M01 Samsung phone | |||
Hi, I purchased a phone on 22/06/2020 and by December 15th, 2020 which is less than 6 months started having heating issues, not charging, etc. I approached your authorised service centre m/s MASTROFONE Pattom Trivandrum on 18/12/2020.but they not accepted my request. On the nxt day again i went 19/12/2020 they collected and inspect my phone and found PCB and battery failure. i waited for two days . There is no response from them. After several tele calls and direct visit, i got information as they don't know when part will come. Customer support says there is no replacement guarantee after 5 months of purchase. Now it is almost 16 days, still no reply. Please do something immediately. Waiting for your response Was this information helpful? | |||
Aug 13, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 04, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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