[Resolved]  Samsung — Split AC

Address:	Village kamsan post bijouri dist etah
Website:	Sumsung.in

Dear sir /madam

My sel[censored]tkarsh Upadhyay

Sir mujhe problem ye hai ke meri Ac cooling nhi kar rhi thi so Maine sumsung care par complain ki (18may 2020) ko us time lockdown tha so 7 June ko Engineer ki wisit hui to usne bataya ke Ac main Gas padegi jo ke unke pass thi nhi phir wo 14 june ko aaye or gas daal gye or 3 months ki warranty di to problem ye hui ke sir jo cooling pahle kar rhi thi gas padne ke baad wo bhi nhi kar rhi h to Maine un se contact Kiya or puri problem batai to wo 18 June ko phir aaye unhone uski service ki or bole ab thk hai or chale gye hamne ek do din chala ke dekha but us main koi improvement nhi hua so Maine phir call kiya to bolte hai ke hamse na ho payega ab company se baat karo sir to phir maine care par baat ki to unhone ham ko koi dusra service center asine kar diya 25june ko or bola ke do teen. Din ke andar call aa jayega but sir 25 July tak koi bhi call nhi aaya so or sir 25 June ko jo maine complain ki thi wo do teen din baad close kar di sir aaise hi har do din baad meri complain close kar di jaati h (or sir 25june se lekar 25july tak meri complain 22baar close ki gyi) so sir maine 27 July ko phir se complain ki phir meri baat kisi senior se hui to unhone 3 hour's ka time liya call par service center se baat ki or bola ke aaj hi call aa jayega to sir phir meri complain close kar di gyi (23vi baar) phir maine complain karai 30july ko phir sir wo 1august ko Engineer aaye to bolte hai ke service ho gi or aapko pay karna padega 649 rupees Maine bola abhi ye warranty main hain phir maine bill dikhaya to usne apne onar se baat ki to unhone nhi mana bole aapko paise to dene padenge to maine costmor care ke oass call kiya to unhone bola ke aap inko jaane do aapki jo bhi problem ho gi free of cost hogi main complain register kar deta hu phir wo Engineer chala gya or sir kal phir meri complain close kar di gyi hai so aapse request hai yaa to hamare paise vapas kar wa do ya phir ac thk kar wa do
Thank you
Utkarsh upadhyay

Mob - [protected], [protected]