Samsung — supply low quality mobile

Fleetkart logistics pvt ltd

Address:

0 128 atmadpur Faridabad sc 06

Respected sir,
I took a Samsung mobile two month ago, and its mobile display Automatically internal damage. I went to their service center and kept in line for 3 hours, then I was told that your mobile will not be able to be made, it will take you 10 to 15 days . Till then you will have to leave your mobile . May i ask how can i live without mobile for 15 days, why did Samsung not provide the quality product to me . I can not wait 10 to 15 days . Either give me a new phone or fix my phone in a day . Can Samsung people live without phone for 10 to 15 days, . You sell a new phone in covid than everything is available, but you have no manpower to repair phone in covid ... i have not yet completed this phone EMI ..yet it has deteriorated..please take action on my complain.

Mobile model no. SM-M31SF/DS
Serial no . R28N50DAKXY

+1 photos

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 03, 2020

Updated by Fleetkart logistics pvt ltd Contact no . [protected]
Email address [protected]

Sep 03, 2020

Updated by Fleetkart logistics pvt ltd Email address kr.[protected]@gmail.com

Sep 03, 2020

Updated by Fleetkart logistics pvt ltd Please take and solve my issue immediately... else I will file case in coat again Samsung India..thank you