Samsung — Supply of defective printer and refusal to repair

Address:

Alappuzha, Kerala

have purchased a ‘SAMSUNG’ Monochrome Laser Multifunction Printer (Model CodeSCX-3401/XIP)vide invoice No. 167 dt.30.05.2013 from Mr. Tinu C Mathew, Unit Pluz, Chenkalathu, Umayattukara, Kallissery PO, Chengannur-689124.(Phone [protected],[protected] and I understand M/s Skyline computers, Changanassery, Kerala ( is the dealer/marketing agency. Based on a complaint of printing paper getting stuck up the proprietor had removed the printer on[protected] and reportedly taken to Kottayam for service/repair. He had on the same day telephonically informed me that the system doesn’t call for a repair for the said defect and what is necessary is that I change the paper used for copying.He said that only 50 GSM and below paper should be used. I had been using paper of TNPL copier paper- Platinum which is a standard company. I had been using this paper in my other printers in past and at present also.Hence this explanation felt to be typical and unwarranted to me. When asked whether this direction is included in the manual of the manufacturer he replied in negative. When asked whether any copying paper manufacturer market A4 size 50 GSM paper, he said “JK Papers”. I doubt the veracity of this contention and feel that it is just to hide the manufacturer’s defect. I had been contacting him on mobile but he is not lifting phone. I had called him at least 10 times. Frustrated, I went to his shop/residence probably on 03.1.14 when he informed that the printer will be installed next day. So far he has not installed it. Since this printer is to be used on daily basis I am loosing money regularly. I doubt in collusion with the dealer /manufacturer he is complicating the issue and creating a situation when I would request him to install the printer anyhow. You are requested to interfere and take immediate steps to re-install the printer and compensate my incurring losses for taking printout/scanning etc from outside till the date of installation psninan mob.[protected]