Samsung — Television Qled

Address:

House no 3174, 2nd floor, Sector 46 Gurgaon 122002

Dear Sir / Madam,

I am writing to you to raise an issue about: Television

The issue that I have experienced was a line appeared on TV screen and i registered complaint on September 10. Techincian came after 2 days and checked everything and found that its a technical problem and product is in warranty so the display will be changed in another 4 working days. I noted and asked if they can take TV with them and get it changed after 4 days and return with a new display but they said we will change here only you need to wait for 4 days but after making many calls and requests they came after a month to change it but when they came this time line was bit more wider than before and they did not change and asked to wait few more days now yesterday they called and saying product is considered out of warranty because as per them screen is broken and demanding 45000 to change. I have assured them many times that there is not even a single scratch how can you claim that its broken but only they have answer that part is not considered in warranty because its broken. I dont know what to do ? As it can clearly seen that its not broken only technical problem is there but they are not even talking and telling truth that why and how they are claiming its broken.

It occurred on: 10/09/2021

Please send their professional and another team to recheck this and sort my ptoblem as its not broken and its in warranty and change part asap.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account [protected]@gmail.com.

Yours faithfully,

RAHUL MEHTA

Serial Number: Model code- QA65Q80TAKXXL
:

House no 3174, 2nd floor, Sector 46
Gurgaon
122002