[Resolved] Samsung — The phone heating issue is not getting solve.

Aria27496

Address:

M.M. Service , Address: Shop No-2, 1st Floor, Sai Plaza, Sai Chowk , Pune , Maharashtra Contact Person: Rahul Chopade, Landline Number: 020-69996060 , Thank you for Contacting, Samsung Customer Service!

Hi,
The issue is regarding my Samsung a50 I bought on Sept 2019 from that day phone is facing issue of heat and my phone gets heat only half of the panel and I went to ASC they are changing my phone part again and again and they don't even understand my concern and this on 29 July 2020 they didn't even change anything and they lie to me that they change the part and my phone get heat if you use for 5 mins and the ASC person say that for heating issue they can only change the part of the product and nothing else can be done and I'm tired of it because they don't understand my concern and they are doing anything.please help else I have to raise a complaint in consumer court and there no other choice left.

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Jul 30, 2020

Complaint marked as Resolved

1st time when I went they said they I might update my phone from wrong network that's why its facing heating issue and they updated my phone. 2nd time same heating issue I told them heating issue is not been solved and they said submit your phone and tomorrow you come and get it and next day I went and they said we have changed the part now don't worry you won't face this issue again. 3rd time same problem and this time display sometime doesn't work then they said submit you phone get it on tomorrow and next day I event and this time they didn't even change anything if they did my data would be removed but my data and everything is there and they just coated a plastic cover on my phone just to show that your phone display is been change and your internal parts are changed and I asked them previously also you did this only and they said yes because for heating issue they can change the charging point part nothing else they can do

Samsung India customer support has been notified about the posted complaint.