Samsung — They were paid visiting charges of 460/- and then they sent another bill for 1298/- as amount payable against request

Address:

Dimapur, Nagaland

My refrigerator had stopped working on 12th august and i called up samsung service. They came on 13th august and checked it and said the compressor is gone and since the refrigerator is in warranty period
So they will replace the compressor in a week.

They were paid visiting charges of 460/- and then they sent another bill for 1298/- as amount payable against request no. [protected]. I have no idea for which this bill has been raised since no other service was provided.

I was promised that the compressor will be replaced in a week, but several weeks have passed and nothing has been done. I have called them several times but every time its next monday or next friday.

When i sent mail to samsung customer care they assigned me new request number [protected] dated 27th sept when i originally complained on 12th august and their engineer visited me on 13th august and declared that compressor is not working and we will put in a new one.

Its nearly 1 1/2 month since i registered my complaint. Also they directed me to contact new person without sending his/her contact number.