Samsung — This is really disheartening and I am depressed and annoyed with such things happening in my new S20 phone

Address:New Delhi

Inspection has already been done twice by service centre at Kirti Nagar. I have submitted the service centre reports for the same to you several But Samsung people are so stubborn and ignoring the same. . You believe client is lying . After spending huge Rs.70000 client is ### enough and having so much time to indulge into this . I am GENUINEly facing issues in my handset and it needs to be replaced. And same has also been admitted by your service centre at kirti Nagar. Photos and description of issues faced are again enclosed for needful doing.

1.Small dots are appearing just in left corner of the screen while dailing any contact.
2.Google page hangs up sometimes when I use Google search engine.
3. Battery backup is very poor it last for only half a day.
4. Phone takes too long to charge . It gets fully charged in more than 2 hours and battery drains too quickly.
5. Sometimes even phone hangs for few minutes.
6 Emergency CALL ONly showing on screen frequently now.

This is really disheartening and I am depressed and annoyed with such things happening in my new S20 phone so early which I purchased for huge 70000/- bugs. This is my hard earned money and I believe my money got wasted.
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Oct 13, 2020
Updated by DSL
Samsung s20 phone
Verified Support
Oct 15, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information