[Resolved]  Samsung — Top Mount Freezer with Twin Cooling Plus 345L (serial no. 04EH4PBNC00425)

Address:

Flat no. 102, Aditya Meadows, Mapusa Goa

I have placed ordered RT37T4513S8 Top Mount Freezer with Twin Cooling Plus™ 345L (serial no. 04EH4PBNC00425) on 24 Feb. 2021 from Samsung shop online.
Oder ID- [protected]
Shipped By - Savex Technologies pvt. Ltd.
Invoice no. - BW1MP[protected]
The product was delivered on 26 Feb. 2021 at my address and was attended by service engineer on 01/03/2021 for installation. He found that the legs are tilted and these can't be affixed and raised the ticket 1916202.
Subsequent to this I also shared the pics and raised the ticket 1916166 these details has been shared to [protected]@sielhelp.zendesk.com.
On 02/03/2021 once again one more service engineer visited and examined the product and took some pics and told me that this can't be affixed and you have to talk to Samsung team for same.
Later I have word with authorized Samsung service provider Mr. Babu and came to know that this need to replaced and you have to talk with Samsung team for the same.
In view to all the above events I am struggling to get the things moving right.
In last i week have called daily to customer care and getting nothing from end, every time i am being told that our representative will call you within 24 to 48 hrs. but nobody call me. Moreover they again and again told me to share the pics of defective product which i have already share 3 time on email and against the raised ticket i.e 1916202 & 1916166.