Samsung — TV

Dayanand123

Mar 19, 2024

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NO. 44 1ST CROSS KUVEMPUNAGAR NAGASANDRA POST

I am really fed up with the Samsung regarding the servicing. My 55 inch tv had a power switch problem. Samsung engineer visited and post replacing the switch immediately the backlight became faulty and engineer claimed it was there earlier which is a lie. We were watching tv until he came for replacing the switch. When questioned he gave a very arrogant answer that you can speak to any body i am not bother like. Post this i complained to Samsung to send engineer from other service franchisee other than canto international but again and again they are alloting the complaint to same franchaisee and they are cancelling the call. Again samsung team from chennai, delhi called and assured and nothing is happening from past one month, This is the condition of samsung service team.

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Samsung India customer support has been notified about the posted complaint.

Mar 21, 2024

Updated by Dayanand123 please see the number of times the franchisee is cancelling my complaint post logging into Samsung. No idea where to escalate.

[11:20, 06/03/2024] Dayanand V N: Close chat
[11:20, 06/03/2024] Samsung Support: Thanks for the feedback. We sincerely appreciate your insight.
[11:44, 06/03/2024] Samsung Support: Technical Advice no. Failed(ThereareDuplicateBP) has been created against S2P2 call reference number[protected]. Our customer care executive will contact the customer.
[17:46, 06/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:21, 07/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[11:04, 08/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[17:04, 08/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:56, 12/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:02, 13/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:47, 17/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:09, 18/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[15:22, 19/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[09:03, 20/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.
[11:39, 21/03/2024] Samsung Support: Dear Customer, we have received a cancellation request for your Samsung service request [protected].

Please confirm by selecting your response from the options below by today.