Samsung — TV Order

Samsung — TV Order

R rgirishkrishnan

The tv was ordered on 17th july from samsung.com though i am yet to receive it. Emails go unanswered and calls to customer care always say someone will contact with a resolution in the next 24 hours. I am sick of hearing these lies over the phone. Customer care executives say there is nothing they could do as the case is escalated and a backend team will respond. Past 3 weeks now and no update so far. Order id is [protected] and voc no: [protected]. Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Aug 08, 2020 Updated by rgirishkrishnan How can you just say that complaint is resolved when you only notified the customer support? Verified Support Aug 13, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Aug 13, 2020 Updated by rgirishkrishnan Hello, How long is shortly? It has been a month since you started saying this will be fixed in 24-48 hours. And you are reiterating this again! Have you no shame in lying? Girish Krishnan
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