[Resolved] Samsung — two defective products are at my home and no proper response from samsung india | |
Two defective new samsung refrigerators are available at my home and entire samsung team is lacking co-ordination and support for customer service. No one in entire team is taking ownership to resolve the same. Complete matter is highlighted with seniors on mail but they are seems to be not interested for after sales service. Reference number is [protected] for 1st purchase where refund dd is not given me and asking to wait every time. Request #1710026 where new delivered fridge has denting marks on paint which was purchased from samsung website. But, no resolution even after more than 48 hours of initial complaint[protected]. Struggling to get solution from samsung and they always asks to wait for the resolution. Not expecting this experience from brands like samsung! Was this information helpful? | |
Aug 15, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 11, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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