[Resolved]  Samsung — Unable to redeem prebook offer for S21 ultra

Address:

ABM Delight, samsung opera store, No 57 Brigade Road near Junction of, Residency Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025

Mobile number: [protected], Email: [protected]@gmail.com

This is to share my disappointing experience with buying samsung S21 5g ultra phone recently. I prebooked by 2000/- at samsung opera house, brigade road, bangalore on 24th jan and picked up the phone on 31st jan 2021 by paying remaining (invoice # SOHB10527). During booking i was told i will be eligible for prebook offer and i have to provide mobile # and use the use for activation on the day of purchase. which i promptly did. i was sold the idea that i would be able to get a samsung watch active 2 for 990/-. After prebooking and eventually purchasing the product i get a message in samsung shop app that "sorry you are not eligible" and reason upon raising a case being my number is not added to white list. Now the dealer (ABM delight) has sold the phone and not updated the number and is not giving any satisfactory resolution to this problem and clearly made false promises on behalf of samsung and not delivered on it. Effectively i have trusted samsung (used to be a S9+ for last few yrs) and now moving onto S21 have been promised a offer which is not realised after so many weeks of purchase.
As a samsung customer my lose is approx 22000/- (minus the 990 to be paid for redeeming the offer ) all for simply wanting to buying a S21 ultra 5g phone.
Please advise me what has a customer done to deserve this from samsung + their authorised dealers and what is the remedy for this?