[Resolved]  Samsung — Unable to resolve simple issue in semi washing machine by

I have raised complaint on 6th of October 2022 to samsung customer care for the issue on washing machine. Spinning wheel on washing machine was not rotating anticlockwise but it was rotating clockwise. Prism services Bangalore, JP Nagar, an authorized service center handling this issue and they came to my house on 8th Oct to check the issue. Today 14th Nov, they were unable to solve this issues and every 7 days they are changing part one after other. They then selves are not aware what exactly the issue is.
Also, the attitude of Prism service is also very bad. They don't pick up phone and not likely to tell the the truth. They behave badly also. Following are the details
1) On 8th after checking they said, motor and timer needs to replaced and they order motor which took 10 days
2) Next when another engineer came to house to replace motor, the engineer was not able to open screw since they didn't carry all tools and later he suggested me to order top part of the motor since he was unable to open screw due to lack of tools. And he left my house.
3) I went to local market and get screw opened. Next I call the engineer to replace motor . Engineer came to my house at evening 7:30 PM and finally after replacing motor we find it is still not working.
4) We also verified timer and timer is working fine. It means motor never had issue.
5) Next they ordered gear box which took another 7 days and then they took my washing machine to their service center. They kept it for 3-4 days and the returned. They said we have replaced condenser. your gear box is fine. when i asked to show the demo after pouring water, spinning wheel stops rotating. They took it back my washing machine.
6) I kept on calling them but no response then somehow I got their address. When I went their they said coupler is damaged needs to change. We have ordered coupler it will take another 7-10 days.
7) I went 2 in to their office since one month already passed.
8) After then they said, we got coupler but wrong order was place so we have to place coupler order again.
9) Now, it will take another 7 days. Things are yet to sort it out.
Till now 3 engineers worked from their side and they are unable to solve the problem. I have raised complain twice and there is no impact.
I realized then now on I will not buy any samsung product.