Samsung — Unauthorised service chargeswhen product is within warranty | |||
I have purchased a Refrigerator model no FF-RT3234TABS From Reliance digital retail ltd, Capital mall, Bhiwadi, Dist. Alwar. Rajasthan.on dated 26/01/2013(Bill enclosed) Few days back we observed that it is not running, when contacted your service center at bhiwadi it is inform that our service person visting charges would be Rs 400/. how could be he charge when it is under warranty. Any way he visted and informed us that the compressor is to changed and the charges would be around Rs 3000/ Finally he submitted his bill of Rs 2705/ (Bill enclosed) The question is what does mean by warranty. It damage the reputation of Brand Samsung. Please revert Tx PRMishra [protected] Was this information helpful? | |||
|
Samsung India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear P R Mishra,
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your alternate contact number.
Warm Regards,
Reliance Digital
Our team has been trying to get in touch with you at the above mentioned number, however, there was no response. Request you to share your alternate contact number.
Warm Regards,
Reliance Digital
I cant understand how can it happen. My mobille no [protected] alternate no[protected]
Tx
PRMihsra
[protected]
Tx
PRMihsra
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
We are sorry to learn about your bad experience and assure you that we will address your issue on priority. Thank you for sharing your contact details and we will get in touch with you.
Warm Regards,
Reliance Digital