Samsung — Undue Delay in service

Dear Sir/Madam 29.09.2021
I purchased a refrigerator (as per copy of make & capacity attached) in May 2016. It was showing some cooling issues from sunday i.e. 26.09.2021. I called the Samsung helpline no.[protected] on monday i.e. 27.09.2021 & a guy named Mr. Irshaad ([protected]) visited our residence and after checking declared that there is gas issue & suspected that one motor was also not working. He advised that some other person will visit for gas refilling & repair work and also advised to switch off the fridge for 24 hours for further diagnosis. On Tuesday 28.09.2021, we called the service centre for resolution of the complaint then an engineer ([protected]) from QDIGI Services limited Noida visited our place and after checking the fridge declared that motor is okay & there is gas & coil issue, (copy of job card attached) image of coils also attached. while enquiring from him it was revealed that the issues will be resolved after one week due to non availability of coil. I also talked to the team leader of service station-QDIGI Services limited Noida, Mr. Vijai Singh ([protected]) He also informed that it will take 5-6 days for procurement of coils & he can not help in the matter.
Above were the facts. My COMPLAINT IS AS UNDER-
1. At the initial stage why was the problem not detected?
2. Already 3 full days are completed and no early hope for redressal of the complaint
3. I can noy understand that procurement of coils in Delhi/NCR will take such a long time.(Then what will be the condition in other cities)
4. You can understand how difficult it is Living without a fridge in such hot weather or otherwise.
5. Such acts may dent the image & reputation of the company. Mind it.

Therefore I request you with all humility to kindly ensure its earliest resolution, say in 24 hours. I will be grateful to you.
Hoping for an earliest response & resolution.

Thanx. & Regards

H K Awasthi
Director- P&A Corporate solutions pvt. ltd.
Managing partner Ms Integrated solutions
Partner in Ms Robust Solutions
Former director, The Nainital Bank Ltd.
Ex. Dy. General Manager, Bank of Baroda
[protected]/[protected]

From: HK Awasthi
Date: Sun, Oct 3, 2021 at 11:00 AM
Subject: Re: Complaint regarding my fridge- delay in service & repair part (still unresolved)
To:,

Dear sir
Kindly refer to our trail mail dated 29.09.2021/30.09.2021/02.10.2021/ and call from your office dated 01.10.2021...
Further to appraise you that nobody is responding from your service centre-QDIGI Services limited Noida, from yesterday till now a number of times ranged to them.It is the height of customer service. I think service centre name should be changed to TROUBLE CENTRE. I have tried to contact the following staff & their team leader QDIGI Services limited Noida as under, today a number of times but nobody bothers to even respond to the call.
Mr. Vijai Singh...[protected]
Mr. Vinod Kumar.[protected]
service centre ...[protected]
service centre ...[protected]
and also to your office no.[protected] from where the call was received on 01.10.2021. It clearly appears that the information given by your office that the captioned part is delivered to Noida office was false and you are adhering to the timelines advised by Simarjeet Kaur, Samsung Customer Support, that it will be sorted out on 6th oct. Very sad state of affairs.

IT IS MY LAST REQUEST TO ALL CONCERNED TO RESOLVE THE ISSUE TODAY ITSELF OTHERWISE...

HK AWASTHI
[protected]
[protected]