Samsung — Unethical Behavior, Poor Service

Address:

B 307, Chethana Maple, Bangalore, 560035

Hi Team,
I had raised a complaint for my Full Automatic WM, where it stopped working all of a sudden. One person from Prism Samsung Bangalore came and inspected the machine from all angles and then informed us that the motor is gone which has to be replaced. And all other parts are intact. He even checked the display board with instrument. We got a call from Prism Samsung that they will order the new motor which will be replaced. Few days after, we got another technician with new motor. He replaced the motor. When we checked the machine, it was working on a DC. He informed us that the display part will be replaced. Upon asking him to open and check it once, he denied saying he cant do that and we have to get it replaced. The overall behavior was very rude. Some part which was working and later got defective where the machine was off for all the days is hard to digest.

Can you take it on priority please as this is not the experience any customer would like to have.