[Resolved]  Samsung — Unethical behaviour of executive

Address:	620003
Website:	www.samsung.com

Hi,

I hope from my above furnished personal details you can take my case history and the escalations made. I face two major issues from your authorized service center.
First thing is misbehavior of service executive with my mother in the home at the time of service of washing machine, due to that she is mentally disturbed.After escalations made there is no proper solution is given. Still the case is in open status no proper follow up is done everytime i have to call your customer care for the update . Is this the way you treat your customers? Why you have immediately not terminated the customer service center license immediately is your profit business more important than your customers safety.
Second thing is from the same service center the washing machine stand and cover is sold . Do you authorize that ? If yes, without bill you charge 1750 for washing machine cover and stand. Does any of your company manual recomends for a washing machine stand? after these kind of problems why you haven't terminated the license of the concerned service center. Or your agreement and terms accept that . If yes please confirm it. If no proper action is taken ans defamation is done, I am sorry to tell this you are forcing me to knock the doors of law to get my rights. As you are aware of every Indian has the right to live with dignity in the society your company has spoiled the dignity and prestige of my mother in this society. It is a criminal offence to shout and misbehave with a women . Please tell me a proper reason why i should not take a criminal action against this. I seriously need to talk to the higher official from your side as soon as possible no executive teams solutions are satisfactory and it is only supportive to the service center if no proper response is given for this email Iam sorry. I think this is the highest place to escalate my problem internally without court proceedings. Please do give a call back to my email is [protected]@gmail.com. Waiting for your reply .

Thanks & Regards
G.Vimal Raj