[Resolved]  Samsung — Unexpected Servicing & Delay Delivery (Ticket Id:- [protected])

Address:

Gurgaon

Dear Samsung Team,

@[protected]@sea.Samsung.com

Please read the very careful below my mail.

It is very disappointing that we have to write this letter to you. I have used the Samsung M30S handset and having troubles with the defective phone after a software update past 5 days and submitted the service centre Devine Solution but they did not resolve the issue within 2 to 3 days after promised the timeline. One hour before I have got a call from the centre ([protected]) and said parts are not available and it will take time 4 to 5 days. why????

They did already perform an ineffective service. Having brought the matter to the Office of President, customer service, the regret is that Samsung displays continued ineffectiveness at the highest level of escalation! So, it is my view that always buyer beware before buying any Samsung product.

What I am looking for against my complaint???

I would like to file my extreme dissatisfaction with the SAMSUNG SERVICE CENTER.
What a Beautiful Solution!
Samsung Management can you please tell me???

It's a totally miss managed service that Samsung is giving services also totally unsatisfied with the service. I should say these organizations are charging money on a regular basis for not giving any facility, they are not cooperative. The charges for every damn thing and they are cheating the employees, organizations because they don"t think about the customer and they, are only worried about their quarterly profit.

I am hoping that I am writing to the highest level in Samsung Customer Service. It has been a painful experience until now to deal with the support team you have. I have had several conversations, and points of online interactions in dealing with the problems.

Totally my time has been wasted so much that I am very concerned if it is worth the time again to send this email to the office of the president. However, now that I have a defective unit in hand, I need to take the steps necessary to have it replaced and justify my investment. I do not think it is worth my time and efforts to have the unit sent again for "diagnosis" or "repair", and wait for it to arrive.

I am going through a horrible experience as well.

I've been a long-time customer of Samsung products, but Samsung Electronics of Indian customer service is rock bottom as well as its service/warranty policy.

NOTE:- Requests to speak with Tier II or Tier III technician just get you a long hold time and the same person comes on the phone with some other silly thing to try that doesn't fix anything. I eventually asked to speak with a senior customer support team member and that was also ignored until I repeated the request.

I have been doing a lot of online research on Samsung and it has been an eye-opening experience. I quickly noticed a very common pattern: -

1. SAMSUNG DOES NOT STAND BEHIND THEIR PRODUCTS.
2. SAMSUNG CUSTOMER SERVICE IS NON-EXISTENT.
3. SAMSUNG IS VERY INCONSISTENT IN HANDLING COMPLAINTS.
4. IT IS A BIG MISTAKE TO BUY SAMSUNG.

Where is the proof that my case has been escalated? I am really struggling hard to write up decent words in my email. Because I just see that you guys continuously don't give any damn to my request. And from the very beginning, I am telling you that you guys are pathetic and HIGHLY UNPROFESSIONAL SAMSUNG SERVICE TEAM. I am trying to find my way to complain about you in the public forum nothing more else.

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer. Please let me know if you are unable to provide me with that so I can escalate the matter to the social side.

Thanks & Regards
Sanjoy Khatua

[protected]
[protected]