| Address: | Samsung service center, vashi , sector 17, navi mumai, maharashtra-400708 |
I submitted my m30 samsung mobile on 20 march 2020 at samsung service center vashi, navi mumbai. They told to take one week time for service my mobile. I have the warranty they agreed for service. I requested a spare mobile for one week. They provided samsung s8 edge which is a really expensive mobile. They stretched their time and delayed the service and lockdown also started, due to which i was unable to reach the service center. During the period of time i was using the s8 edge mobile. They gave it without any cover or any scratch guard for the mobile. The phone fell off my hands and developed a small scratch on the screen, although the display was working well. They charged me rs. 12, 385 for the issue. This is really a bad kind of behaviour. First of all they didn't mention that it was an expensive mobile, and the mobile which i gave was a lot cheaper one. Two complaints are:
1. He gave me an expensive mobile instead of a cheap mobile, my mobile was only of 15, 000rs.
2. He gave the mobile without any cover or scratch guard.
3. He charged me rs.12, 385 just for the scratch.
This was my first service with samsung. I really regret with the service they have provided. He charged me such an high amount, it is like they have planned to give the phone without cover or scratch guard.
He should given a cheap mobile instead of mine.
I request to take strict actions against the person.
I want my money back.
The person's name is mr. Vishal. Was this information helpful? | 
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