Samsung — Very long delay and irresponsible customer service

Address:

Pune, Maharashtra

I had lodged a repair/service request regarding propeller not rotating for my Samsung Top load washing machine well over a month ago (on 2nd August 2014). My machine has not yet been repaired till date 12th September 2014. Regarding the issue I have been constantly calling the service center ever since the complaint was lodged. I get overconfident answers saying that my machine will be repaired by tomorrow. That's precisely what they have told me each day since 2nd August 2014. They seem to have no tracking of whether there was an engineer visit, is the required part available, when can the customer expect a repair (no real date allocated), and whether the customer should be serviced on priority basis due to delay in service. And making a false promise to the customer though ignorant themselves if the repair can be really completed or not due to availability/unavailability of resources, the service center keeps telling over-confidently that tomorrow the service will be provided. Moreover, multiple repair requests have been logged by them, and all but the present one have the status as "repair completed". I wonder how they assume that the repair is completed when I did not sign any document saying so.