Samsung — Want replacement of my product

Dear sir/ ma'am,

I anula agrawal, recently purchased (On 13th june) a samsung m31 phone from your website (Order number [protected]), and it suddenly stopped working. I went to the nearby service centre and wanted to replace that phone. They told me that there is a problem with its display and they will repair it and not able to replace it. As the replacement policy is only for 14 days, but my phone stopped within 14 days only, but the google map shows the wrong address of the service centre because of that i became late. Also, if the product has a manufacturing defect, and if i complain about it within 18 days, it is not my fault.

Please consider my request. I want to replace that phone. As this model (Imei: [protected]) stopped working within two weeks, i do not have trust that it will work properly in future. They told me they would replace it after three times repair within a year. So its seems that they just want to complete the one year (Time of warranty period). If the new product is defective at least, you have to give me the replacement. I will be very grateful to you if you help me replace my phone or take it back and give my money back so that i will buy another phone.
Thank you,

Anula agrawal
Integrated m-tech 5th year, geophysical technology
Indian institute of technology, roorkee, india