[Resolved]  Samsung — Want to replace the faulty handset

Address:

Ludhiana, Punjab

Dear Sir/Madam Myself Narinder Singh, Ludhiana Punjab. Sir I purchased Note3 Neo on dated 5th oct, 2014 from Bedi Sales Pvt. Ltd. Ludhiana . The mobile was worked well during first week, i had clicked pics with front camera, i hav't used back camera for more than 10-15 clicks. on dated 17th it was my son's b'day and there i found that it is had faulty camera in my handset, when i used back camera with flash it gets restarted, after that camera stopped working. Next day i concerned with my friends and also with bedi sale's employee he told it is nothing you just reset the phone and everything will be fine. i do that camera gets started, I clicked around 10 pictures i think it is ok now, i had not time to test it for more levels because i am a shop-keeper. but on 18th night when i get some free time i was clicking pictures with my daughter it did restart again i get surprised and shocked, i got strike in my mind that it can be a hardware fault. next day it was sunday, i contacted authorized service centre on 20th oct. They also told me that it is a software issue. but after they give me the handset i tested it did the same thing, service centre re-checked handset again they told me that handset has faulty main board so we will change repair the handset, i get shocked, SIR I PAID 23000/- NOT FOR REPAIRED HANDSET AND IT IS HUGE AMOUNT FOR ME... I TOLD THEM TO CHANGE THE HANDSET (DOA...or something i don't know) I DON'T WANT TO REPAIR NEW HANDSET WHICH IS ONLY 15 DAYS USED. SERVICE CENTRE TOLD COMPANY CHANGE THE SET WITHIN 7 DAYS... BUT THIS IS NOT THE FACT, COMPANY SHOULD TAKE CONCERN ON GENUINE CASE. WHAT IS FAULT IN THIS CASE FROM MYSIDE ONLY THAT I HAVE NOT TESTED THE HANDSET THOROUGHLY WITH ALL FEATURES GIVING COMPANY IN HANDSET, COMPANY'S NAME IN NOWHERE, I TRUSTED ON SAMSUNG THIS IS MY FAULT, ... I HAVE NO OPTION TO REPAIR IT.. I GIVEN THE HANDSET TO THEM BUT I WILL NOT SIT BACK SILENTLY. I WANT FEEDBACK FROM COMPANY WHY NOT COMPANY CAN CHANGE THE HANDSET WITHIN 15-20 DAYS IF AND ONLY IF CASE IS GENUINE. ENCLOSING DOCUMENTS HEREWITH THE MAIL FOR YOUR REFERENCE. IF THIS IS WHAT COMPANIES POLICY I WILL NOT RECOMMEND TO BUY SAMSUNG PRODUCT BECAUSE THEY DON'T HEAR ANYTHING ON GENUINE SIDE.