Samsung — warranty issue

Jyoti Patney

Address:

B-60, Badli Extention

I had purchased a mobile phone "samsung a30" from electronic gallery dt. On 20/08/2019. There was a problem occurred of power button and i bring this phone to samsung service center. The said that internal screen is proken and they asked for 4000/- rs. For this. But phones screen was working and i said that the issue is of power button only not screen but they denied. My phone is in under warranty yet and they are not sorting out my problem. I bring this phone to service center on 07/08/2020.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 08, 2020

Updated by Jyoti Patney Dear Samsung Team,
This is to inform you that it was very unprofessional that my handset has not been repaired yet and the service center team is asking to pay for the repair work and they are saying that the handset is damage.
I have attached the all picture of my handset and the physical verification report of your service center which do not mention any physical damage of product. After making me visit to their service center and taking almost 1.5 month they are now asking for the payment.

This is actually harassing the customer. Please revert on it as my handset was never damaged and there was just a power button issue only.

Sep 11, 2020

Updated by Jyoti Patney Dear Samsung Team,
I am still waiting for your response.