[Resolved]  Samsung — Washing machine not repaired in last 40+ days

Respected Sir,

For repairing We had raised the complaint on Sep8, 2020. Its almost 40 days now, till today washing machine issue is not yet resolved.
Complaint Number: [protected]

We called atleast 20+ times to service center toll free number:[protected]. We repeaedly got assurances from the team. End result is nothing.
Being working woman, it is frustrating for us to manage, we had invested trusting brand Samsung versus others, and invested our hard earned money of ~40, 000INR.
Just over 2 years, machine stoped working. Its fine, but its not getting repaired even after ~40 days.

We have written to Samsung service head also on[protected] and[protected]. Reference number : [protected]

Also would like to mention that, Service team had visited us, and looked at the issues within a day, they found that main PCB part is not working. That is when the problem/delay started.

We had to put so much effort in following up with these toll free number, samsung offices, and pain of washing clothes, maids are not ready to wash.
We are not sure how long it is going to take, every day we kept thinking within 2-3 days it will be fixed. But never fixed till today. Getting maids hired timely these days is also not so easy.
We heard from toll free number that part has come, but servcie team says - sometimes it has come, sometimes not yet come, sometiems, we will come and fix asap.

All we want is justice, I hope - this address is resolved at the earliest, at the highest priority and punish the guilty for the delay.
Contact: [protected],
email Id: [protected]@gmail.com

Regards,
Satish