[Resolved] Samsung — Washing machine not working since 17 days yet service center was very careless , complaint number-[protected]

Joyson Bandi

Address:

Goa , Verna

It has been more then 17 days that I raised a complaint and once the engineer visited and he asked me to give few details of the bills and I gave him 10days back, post that he stopped responding, I called up the[protected] but got no help, tried out through samsung service chat but got no help, I have been a loyal customer of samsung since 25years but for the first time ever I felt so helpless and fed-up with the follows and begging around people to help me out with my washing machine, but got no help, today the service engineer called after so many days saying that the requeste of my service has been rejected so they will raising again and I tried contacting the service manager, now he is not responding .

I would request someone to help me out from this critical thing. 🙏🙏

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Aug 8, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd