[Resolved] Samsung — Worst product and worst customer care | |
I bought Samsung AC just 4 months back. It stopped cooling just after 2 months. We raised a complaint and Samsung guy came after 7 days. He told some gas leakage problem, another guy has to come and fix the issue. We followed up like anything, then one guy came and filled the gas and went. Then also it didn’t worked. After following up for 15 to 20 days they came again and took the AC with them telling some internal part is not working. It’s been one month they took our AC, they didn’t showing back. We are keep calling them, whenever we call them everytime they are saying 3 more days. The worst customer service I have ever seen in Hyderabad-India. Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 09, 2021 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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If they took it to their service center they already took replaced your original parts with trash. (Telangana Samsung doesn't care about customer service, all they do is deny to our face that AC is working fine when we complain but make sure they take their cash!
We spend 20k on it and threw this garbage samsung AC
would never forget the mental trauma Samsung team and technicians gave me and would suggest never buy anything from samsung.