Samsung — Worst service for my AC leading to falling down of AC from ceiling and damage

Address:

[email protected]

This is to bring to your notice that Venture Power solutions, chengalpattu - 603001, TN, Technician visited our house on 20th Oct for repair and has not fixed up the AC properly and today the AC unit has fallen down from the ceiling and has got damaged completely and other items below it was also damaged.

We were fortunate enough that none was injured

Inspite of repeated communication to Samsung customer care not to send technicians from Venture solutions for last 4 to 5 complaints, it is still being continued without hearing to customer voice. Very poor and worst service since installation of AC and communicated about this earlier issue to both samsung customer care and Venture also. This time it was promised to send technician from other service provider. But later found that the person who came to house was from Venture solutions only and the same person who didnt fix properly last time was sent this time also. He was not able to correct simple other issue earlier for which the feedback was shared.

With this situation and loss which am not ready to bear for poor service i kindly request you to replace the Internal UNIT with a new one at dealer cost. Also recommend to black list this dealer so other customers are not suffering because of this poor service