Samsung — Z-Flip Display Change Under Warranty But Asking Amount

Address:

Mobile Link, 347, Somwar Peth, First Floor, Shram Safalya Building, 15 August Chowk, Pune-411011

I Have Bought A Samsung Galaxy Z-Flip Phone In Nov 2020 And It's Display Had Been Damaged Without Any Incident In July 2021. The Phone Was In Warranty And The Service Center i.e. Mobile Link, 347 SOMWAR PETH SHRAM SAFALYA BUILDING Office 1, 2, 3, 4, 15 AUGUST CHOWK, Pune, Maharashtra 411011 Took My Phone For Changing The Display On Date 06/07/21. Today on 13/07/21 I Received a Call That My Device Has Been Repaired And When I Went To The Service Center To Collect The Phone, The Service Advisor told To Check The Phone. As I Checked The Phone, I Asked Her For The Bill of the Repair as i was told that It Will be Repaired Under Warranty. The Advisor Told Me That We Cannot Give You The Bill Of The Repair. Also She Told Me To Sign On The Sheet Of Paper Where It Was Written That My Phone Has Been Repaired For ₹0/- Whereas I Have Paid ₹10000/- On 6th Of July 2021 When I Had Submitted The Phone For Repair. She Had Called The Store Manager Nad He Told The Advisor To Tell Me That We Cannot Give You The Bill. I Request The Officials To Look Into This Matter At An Urge Cause My Phone Had One Time Screen Replacement Plus Under Company Warranty, And Without Any External Damage The Screen Was Broken. Still I Was Charged ₹10000/- As An Amount For Which The Company Amount For The Repair Is 0/- (According To The Receipt She Told Me To Sign)